Digital Payments Customer Success Lead

This job is with Haball Private Limited .

Key Responsibilities

• Handle banks, Corporate, Distributor and Retailer support.
• Handle dispute resolution with the customer and liaison with internal teams, PSO/PSP/Banks, ensure legal compliance.
• Respond to Support request of all Levels.
• Own and drive Severity 1/2 Incidents.
• Determine solution adoption and uptake of transactions.
• Conduct Operational Review meetings with Corporate Customers
• Maintain incidents reports and share with line manager on weekly basis
• Strong understanding of digital payments, settlements, and transaction flows.
• Ability to handle failed transactions, reconciliation issues, and operational queries.
• Comfortable working with CRM/ticketing tools
• Good communication skills (written & verbal) for emails, calls, and WhatsApp coordination.
• Ability to work under pressure and manage multiple tickets ...