Digital Retention Specialist

It’s not every day that a job comes along where you really can change the world. Keep reading if you want to be part of:

• Creating positive change in the lives of the world's most vulnerable children.
• Designing personalised digital journeys that engage and retain supporters.
• Using data and insights to improve experiences and reduce supporter churn.

As Digital Retention Specialist, you will design and optimise digital supporter journeys that keep World Vision’s donors engaged and inspired. You’ll own the supporter portal and associated digital communications, ensuring experiences are personalised, data-driven, and seamless across channels. This is a chance to use your digital expertise to grow supporter retention, reduce churn, and deliver greater impact for children.

Key Responsibilities

• Develop personalised supporter journey requirements to optimise portal experiences, content, and communications.
• Collaborate with internal subjec...