Digital Solutions – Service and Support Engineer

Overview

The Service & Support Engineer is responsible for enabling and supporting internal KAS (Kemin Application Solutions) teams in connecting hardware devices to sciORIAN, a cloud-based Service & Application Solution platform that enhances Kemin's existing products and services. This role focuses on providing technical assistance, troubleshooting, and guidance, configuring and onboarding devices in the platform. The engineer acts as a key resource for KAS teams, helping them resolve issues, and ensure that devices are properly configured and onboarded for seamless integration and operation.

In addition, the engineer will occasionally participate in testing and troubleshooting new platform releases and functionalities, helping to identify and resolve issues before production releases. This ensures that all users receive reliable and effective tools for their daily operations.

Responsibilities