Digital Support Specialist, Process Improvement

**Your Moneris Career - The Opportunity**

You will own and continuously evolve Moneris' digital operational experience across key customer engagement platforms, including the Virtual Assistant and Online Self‑Serve tools. You will lead the virtual assistant and self‑serve ecosystem end‑to‑end, balancing day‑to‑day operations with strategic improvements that drive automation, increase adoption, improve efficiency, and elevate customer satisfaction.

You will play a key role in ensuring Moneris' digital experiences remain current, scalable, and impactful, while delivering measurable customer outcomes and supporting employee and process readiness.

**Location:** You will be based in our Toronto office, balancing in-office collaboration with remote flexibility.

**Reporting Relationship** : You will report to the Manager, Business Transformation I.

**Posting Type:** Replacement.

**Salary Range:** The expected base salary range for this ...