Digital TPA Claims Manager

About the Role
Ancileo is the technology backbone behind travel insurance for some of the world's largest insurers and distributors. We are the Digital TPA: a Third-Party Administrator built on a modern technology platform, handling claims for a growing portfolio of major insurer clients across the region.
The Digital TPA Claims Manager owns the operational quality of that service. You manage our claims team that delivers it, you are the main contact point for our insurer clients on reporting and escalation, and you are accountable for SLAs across all of them.
This role owns whether our insurer clients trust us with more volume next year, measured in SLA compliance, response quality, and the operational discipline of the team you lead.
What You Own (4 Pillars)
1. TPA Team Management
- Day-to-day management of Ancileo's claims team (performance, capacity, capability development)
- Hire and grow the team as client volume scales
- Build the operational rhythm (stan...