Digital Training Associate

Job Description

• Conduct online 1-on-1 and batch trainings with clients
• Assist in onboarding new UTAK clients
• Deliver in-depth training on product usage, emphasizing key features, perks, and benefits
• Apply problem-solving skills to address client needs, creating effective workarounds for navigating the POS system
• Stay updated on new features and developments within the POS system to enhance training effectiveness
• Prioritize customer needs by conducting regular check-ins and addressing inquiries to support ongoing client learning
• Collect and analyze client feedback to refine training strategies and improve user experience
• Optimize internal processes and techniques to improve client training efficiency and effectiveness
• Maintain organized and accurate training records to support the team
• Collaborate with product, tech, support, and sales teams to align training efforts with company goals
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