Digital Workplace Support Engineer (24-month contract)

Cathay Pacific Airways Limited

Full-time Hong Kong, Hong Kong Other Sales and Related Workers

Posted:

March 02, 2026

Location:

Hong Kong, Hong Kong, Hong Kong

Job Description

                    Role Introduction
Reports to: Digital Workplace Operations Senior Lead
To support the strategic goals of Infrastructure & Operations team and perform design, build and support and corresponding transition, change management, release management, pro-active maintenance and service request to IT infrastructure and platforms.
Key Responsibilities
Install and configure client computer systems
Respond to client IT support requests
Provide customers with step-by-step guidance to resolve technical problems
Follow up on technical queries and provide prompt feedback
Prioritize customer queries and escalate serious technical issues
Provide support with the resolution of operational incidents, and determine the root cause of the problem
Follow up with clients to ensure their IT systems are fully functional after troubleshooting
Schedule and actively manage business as usual changes within the IT infrastructure a...
                

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Job Overview

Job Type: Full-time

Location: Hong Kong, Hong Kong

Posted: March 02, 2026

Deadline: April 11, 2026