Dining Operations Supervisor – Mandarin

Key Responsibilities:

• Assist the Restaurant Manager by implementing instructions and overseeing daily front-of-house operations to support business objectives.
• Lead by example, strictly adhere to all store policies; remain on the front line during business hours to provide on-site supervision and actively engage with customers.
• Manage and schedule the work of service staff, cashiers, hosts/hostesses, and cleaners, including performance evaluation.
• Conduct daily pre-shift meetings, check staff attendance, grooming, and uniform, summarize work updates, and communicate tasks.
• Strengthen on-site supervision, handle customer complaints, and resolve unexpected incidents promptly.
• Manage front-of-house assets by monitoring the usage of facilities, equipment, utensils, and consumables, ensuring proper maintenance, upkeep, and replenishment in a timely manner.

Knowledge and Skill Requirements:

• Previous experie...