Directeur Principal, Services partagés, BITSS / Senior Director, Shared Services, BITSS

Senior Director, Shared Services, BITSS

Reporting to the GM, Business Innovation Transformation and Shared Services this role oversees various operations and shared services teams. The focus will be on leading the shared services teams through the lens of client centricity, growth and innovation. Working cohesively with peers cross‑functionally, the incumbent will drive both success and expansion through efficiency and quality improvements, inter‑departmental integration, as well as associate retention and development. This role plans and conducts the overall operational strategies to ensure efficient and effective delivery of optimal service to the client base.

We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results‑Driven, and Social Responsibility.

RESPONSIBILITIES

• Provide leadership skills that suppo...