Director, AI Customer Success

New Position: This position is open due to an existing vacancy to support our evolving business needs.

The Director, AI Customer Success

The Director, AI Customer Success will lead Thomson Reuters' AI customer success strategy across Canada, acting as a senior leader and trusted partner to our most strategic customers. We are seeking a dynamic, customer-obsessed leader with a passion for AI innovation, a deep understanding of the Canadian market, and a proven track record of building and scaling high-performing customer success teams.

Responsibilities

• Define and Drive AI Customer Success Strategy: Lead the development and execution of a national customer success strategy focused on AI adoption, ensuring customers realize measurable value from Thomson Reuters' AI‑powered solutions.
• Lead and Develop a Customer Success Team: Build, mentor, and inspire a team of Customer Success professionals across Canada, fostering a culture of ac...