Director, AI & Intelligent Automation Operations

Elevate your career with Manulife as the Director of AI and Intelligent Automation. This hybrid role focuses on delivering impactful operational solutions enhancing cycle times and quality.
You will be responsible for shaping the enterprise augmentation agent portfolio using platforms like Salesforce and Azure. Your 10+ years of experience in operational transformation will be key as you create and manage comprehensive roadmaps. Collaborating with Technology teams, you will ensure that all solutions adhere to the highest operational standards.
Key Responsibilities:
• Own the roadmap for the automation portfolio
• Lead both low-code and complex solution deployments
• Partner with central Technology teams for alignment
• Ensure operational governance and quality standards
• Build high-performing and inclusive team environments
Requirements:
• 10+ years in intelligent automation and product delivery
• Familiarity with Azure, Power Platform, and Salesforce
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