Director, Case Management

Job Summary

The jobholder (2-year contract) provides strategic and operational leadership for MENDAKI’s case management function, supporting individuals and families across education, youth development, family stability, and employment-related outcomes.

This role ensures strong, ethical, and outcomes-driven case management practices that complement and work in partnership with Social Service Agencies (SSAs), schools, and government stakeholders. The Director leads MENDAKI’s case management teams, sets strategic direction, and strengthens cross-agency collaboration to support holistic client outcomes.

The incumbent is expected to work between 8:30 a.m. to 6:00 p.m. on weekdays and may be required to work over weekends and on public holidays to support in organisation events. Although he/she is expected to work in an indoor environment, he/she is also expected to travel out of office for meetings.

Key Responsibility Areas

a. Case Managem...