Director, Central Reservations / Call Centre

What will be your daily

The Director, Central Reservations / Call Centre is responsible for leading the centralized call center operations for a global hospitality organization. This one year maternity leave coverage role will be responsible for managing the Global agents and Training manager team as well as supporting the Sr Director of Revenue Operations to achieve predefined objectives

A key focus of the role is leveraging new technology platforms to transform traditional reservations centers into a modern, scalable, data-driven contact hub. Reporting to the Sr Director of Revenue Operations, the Director should have a proven track record of significantly enhancing team performance to elevate both guest and staff satisfaction. They should possess practical experience in driving improvements in a fast-paced, highly matrixed organization. Experience within the travel and hospitality industry is highly desirable

What will your compe...