Ci
Director, Channel Operations & AI-Driven CX
City of Toronto
Full-time
toronto, on
Management & Operations
Posted:
June 08, 2026
Location:
toronto, on, Canada
Job Description
A municipal government is seeking a Director of Channel Operations to oversee the modernization of its service delivery model. This leadership position requires extensive experience in contact center operations, digital transformation expertise, and a commitment to improving public engagement through technology. The ideal candidate will drive innovation and manage a large team to enhance service quality across various channels.
#J-18808-Ljbffr
#J-18808-Ljbffr
Apply for this Job
Submit your application for the Director, Channel Operations & AI-Driven CX position at City of Toronto.
Apply Now Save for LaterJob Overview
Job Type:
Full-time
Location:
toronto, Canada
Posted:
June 08, 2026
Deadline:
July 18, 2026