Director, Client Services

Description

:The Director, Client Services leads strategy, operations, and continuous improvement for NextGen Healthcare’s low-touch and digital-touch client segments, enabling scalable, efficient, and high-quality service delivery. This role oversees and optimizes digital engagement journeys, self-service enablement programs, and client success operations supported by platforms such as Success Community, Gainsight, and other automation tools. The director collaborates with Senior Management, Client Success leadership, Product, Support, and Operations to drive a consistent, proactive, and value-oriented client experience aligned with enterprise goals.
Responsibilities include strategic planning, operational execution, cross-functional alignment, technology utilization, staff leadership, and performance optimization across digital-first service models.

Develop customer management strategies that operationalize quarterly business reviews and benchmarking of b...