Director Client Services

Overview

The Client Services Director will serve as the primary point of contact for the Client and is responsible for the successful and profitable operation of all programs assigned including management of Client expectations and goals as stated in the SOW.

Responsibilities

• The Director of Client Services will be involved in the planning, developing and managing of client projects – typically several at once.
• Will be in charge of determining a project’s schedule, scope and budget, and directing appropriate team members in fulfilling the specifications to meet client and company objectives. These professionals could also be responsible for defining departmental operating budgets, and resource, risk and scope management.
• Manages client expectations, works with internal partners, such as operations staff and sales, to improve service levels.
• Communicates to each stakeholder at every step of a project is vital to maintaining ...