Director- Cloud Hardware Support

**Job Description**



+ As a leader in the Cloud Hardware support organization, you will be responsible for leading teams of Managers, Datacenter Technicians and/or Field Engineers assigned for delivery of on-site support, installations, proactive services in a defined territory and/or data center sites across Malaysia.

+ Focuses to meet the required service levels 24x7, improve and drive customer satisfaction, identify business opportunities and mitigate any operation gaps.

+ The role involves significant communication at all levels internally and externally.

+ A primary point of contact responsible for facilitating and providing advice and assistance on diverse situations and escalated issues.



**Responsibilities**



**Key Responsibilities:**



+ Oversee 24/7 data center operations and new regional deployments

+ Develop, coach, and scale high-performing, diverse technical teams