Director, Creative Marketing (Lifecycle and Organic Growth)

Overview

Jerry.ai is building a first-of-its-kind app to manage all aspects of car ownership and make it accessible to all. We started in 2019, reached 5M customers, raised over $240M, scaled revenue, and became profitable in early 2024 in a challenging, $2T U.S. market. Why We Need You

Car ownership is stressful and emotionally charged. Our messaging is currently transactional, and we need a voice that resonates with customers. You will shape how we speak to and care for customers, whether through emails, push notifications, in-app copy, or content for new features. You will be the voice of Jerry, helping us earn trust and build an enduring community. What You’ll Own

Phase 1: Overhaul existing customer communications (CRM, email, SMS, in-app copy). Elevate messaging from functional to value-added and relationship-driven. Collaborate with Product, Design, Growth, and Customer Insights to build trust, engagement, and long-tail conversion. Phase 2: As tone of v...