Director, Customer Experience Strategy

Director, Customer Experience Strategy page is loaded## Director, Customer Experience Strategylocations: Mexico, Nuevo León, San Pedro Garza Garciatime type: Full timeposted on: Posted Todayjob requisition id: WD47106The RoleThe Director, Customer Experience Strategy shapes Clarios’ long‑term CX vision and roadmap, steering strategic planning, customer journey design, and insight‑driven innovation. The role drives governance, consistency, and best practices in CX strategy while partnering closely with Marketing, Commercial, and Product teams to ensure alignment with go‑to‑market strategies. The Director also leads the development of the global CX strategic plan and oversees customer journey mapping, persona development, and experience design.This role sets the tone for customer‑centric strategy, modeling influence, discipline, and collaboration across business units and geographies while managing a team of CX strategy professionals.**What You’ll Do (Impact Areas)**Strategic & I...