Director, Customer Experience

Make a difference in a growing, innovative mental health organization and centre of excellence in people-centered care. Work with supportive colleagues who are passionate about improving lives and champions for quality and continuous learning. As a Director Customer Experience you will be an integral part of a collaborative team focused on delivering seamless services and programs to our clients and customers. If you are looking for a company that is constantly moving forward in pursuit of successful outcomes, get ready to love it here!

What You’ll Be Doing

Leads and mentors a team of Account Executives to deliver exceptional customer experiences and high levels of client satisfaction

Oversees client accounts to ensure successful program execution, contract compliance, and service excellence

Builds and maintains strong relationships with key clients, serving as a senior escalation point and strategic partner

Drives customer retention, contra...