Director Customer Service in Toronto

Join Great Gulf as the Director of Customer Service in Toronto, Ontario, and redefine the homeowner service experience. Utilize your expertise to elevate customer care from purchase to post-occupancy.
This leadership position is crucial for managing a dedicated team while ensuring exceptional service delivery in low-rise communities. You will be responsible for overseeing the entire homeowner journey, resolving escalations, and ensuring compliance with warranty requirements. Strong collaboration with various internal teams is essential for success.
Key Responsibilities:
• Lead and mentor the Customer Care team for optimal performance
• Act as liaison for complex customer escalations
• Ensure compliance with TARION and other regulatory requirements
• Partner with Construction and Sales for seamless transitions
• Build processes for improved efficiency and customer satisfaction
Requirements:
• 10+ years in customer care or warranty management
• At least 5 ye...