Director Customer Service

**Job Title**: Director Customer Service
**Location**: Monterrey, Mexico
**Company**: Johnson Controls International (JCI)
**What you will do**:
The Director of Customer Service is responsible for leading and developing the customer service strategy of Johnson Controls. This role involves overseeing customer care operations, ensuring customer satisfaction, and enhancing the overall customer experience. This position will drive performance metrics, manage customer service teams, and implement best practices across all service channels.
**How you will do it**:
- Develop and implement customer service policies and procedures to enhance customer satisfaction.
- Lead and motivate customer service teams to achieve performance goals and KPIs.
- Analyze customer feedback and service data to identify areas for improvement.
- Collaborate with other departments to ensure seamless customer experiences across all touchpoints.
- Foster a culture of continuous improvemen...