Director, CX

**Company description**

PHM is the leading health media agency in the US, built for the modern healthcare experience. Here, industry depth meets media scale, where data becomes direction, where creativity and storytelling bring truth to life, and where orchestration replaces fragmentation.

Dedicated to making brands discovered, PHM redefines what media can do through data, content, and creativity. Because in modern healthcare, the brands that are found are the ones that lead. And when brands lead, advantage follows. Go deeper. Be found.

**Overview**

The **Director, Customer Experience (CX)** is the strategic lead responsible for translating audience-first thinking into actionable brand strategy and in-market execution across a defined therapeutic category or portfolio.

This role applies established Experience frameworks—including growth audience strategy, journey design, orchestration, and learning—to real business challenges, ensuring str...