Director, Delivery Transformation

Hugo
Full-time Kenya, Kenya Operations Specialties Managers
Posted:
March 02, 2026
Location:
Kenya, Kenya, Kenya

Job Description

Hugo is transforming the future of a continent by re-envisioning the future of its work. We exist to provide BPO excellence to our customers by investing heavily in the very best of African talent.

African communities currently reap less than 2% of a BPO market worth a staggering $430 billion annually. We are changing this.

Specializing in digital and AI operations, omnichannel customer support, and trust and safety solutions for some of the world’s largest tech and media companies, we are providing the continent’s university-educated youth with the skills necessary to build a meaningful career in the global digital economy. All whilst delivering industry-beating excellence for our clients.

As a culture, we’re Silicon Valley meets ECOWAS — English et en Français. We’re smart, dynamic, and ambitious. And we’re on a mission to win for our clients and for our people



About Hugo

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Job Overview

Job Type: Full-time
Location: Kenya, Kenya
Posted: March 02, 2026
Deadline: April 11, 2026