Director, Desktop Support

**Responsibilities:**

**Service Strategy and Ownership:**

+ Own the enterprise desktop support andendusercomputingoperatingmodel, ensuring reliable, secure, and scalable services.

+ Establish and evolve service standards, SLAs, KPIs, and governance frameworks aligned to Raymond James’clientfirstculture.

+ Translatebusiness and employeeexperienceneedsinto practical, measurable support solutions.

**Leadership and Team Development:**

+ Lead, coach, and develop Desktop Support Managers, setting clear expectations for accountability, performance, andpeopleleadership.

+ Build strong leadership capability across the organization through mentoring, feedback, and succession planning.

+ Foster a culture of ownership, continuous improvement, and service excellence.

+ Provide guidancefor large, distributedsecondleveldesktop support teams.

**Operational Excellence:**

+ Drive service performance across...