Director, digital customer leadership strategy & insights

Position Responsibilities:

• Define and lead the Digital Customer Leadership (DCL) strategy, aligning to enterprise priorities, growth ambitions, and customer experience objectives.
• Translate strategy into execution by developing an integrated digital customer roadmap with clearly defined success metrics, value drivers, and measurable outcomes.
• Lead executive storytelling and decision support, translating strategy, performance, and insights into clear, compelling narratives for senior leadership.
• Drive enterprise performance management by monitoring KPIs, identifying risks and opportunities, and enabling continuous improvement in digital and customer outcomes.
• Leverage analytics and insights to set direction, priorities, and operating model for sustained impact, with a deep understanding of opportunity sizing, target-setting forecasting, and performance modeling.
• Conduct external and internal benchmarking to identify...