Director, End User Experience & Optimization

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Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Scotiabank’s Global Technology Enterprise Platforms (GTEP) – Employee Digital Experience (EDX) manages the Bank’s employee digital footprint, strategy & roadmap and overall experience. We provide business services in support of a stable, secure & efficient infrastructure and service delivery model that enhances the customer experience and supports business growth. We lead efforts around performance, optimization and innovation, capacity planning, resource/financial management, contract management, and transparency in support of a world class employee experience.

The Director, End‑User Experience & Optimization leads the implementation and operationalization of Scotiabank’s Digital Employee Experience (DEX) and Automation strategy. This role is accountable for transforming traditional IT support into an intelligent, proactive, self‑healin...