Director Event Technology II - Shangri-La Toronto

Position Overview The Director, Event Technology II (DET II) is responsible for leading a successful sales and operations team to achieve the revenue and profitability goals of an assigned location(s). This position ensures the team delivers World‑Class service while cultivating and maintaining relationships with key venue personnel to enhance the overall business relationship with the venue. The DET II promotes high performance, accountability and continuous improvement in the team and fosters a collaborative environment that values learning and a commitment to quality. This role will report to an Area Director, Venues or an RVP, Venues.

Key Job Responsibilities Account Management

Develop and maintain strong relationships with clients at all levels of their organization and provide outstanding customer service while focusing on customer retention.

Service high profile/visibility events and act as a point of escalation when needed.

Identify key issue...