Director, Expansion Sales

Role Summary We are building a world‑class expansion engine designed to maximize customer lifetime value at scale. As Director, Expansion Sales, you are the architect and operator of our post‑sale revenue strategy across a portfolio of 1,000+ accounts spanning SMB, Mid‑Market, and Enterprise. You own net revenue retention—not just as a metric but as a system. You design the segmentation strategy, resource allocation model, engagement architecture, and data infrastructure that turns customer value into durable, compounding revenue. At the same time, you are a hands‑on leader who thrives in a fast‑paced, customer‑centric environment, motivating a team of Client Executives to exceed expectations and deliver meaningful results. What You'll Do Own the Expansion Strategy Define and evolve the multi‑segment expansion strategy across 1,000+ accounts, balancing growth, retention risk, and resource allocation. Develop and deploy a strategic account planning model that drives durable ...