Director -Field Services

Job Description

**Job title**

Transit Field Services Director

**Ownership and key responsibilities**

• Lead the Field Services organization in the region

• Increase customer intimacy and market understanding, and develop FS into a commercial strength

• Deploy Transit FS strategy within the region (organization / processes / tools)

• Strengthen REX to Product Management of our products performance to improve performance and serviceability

• Supports project execution in Warranty phase (OE & Services projects)

**Main Missions**

• Develop, deploy and track KPI for FS operations in the most Quality and Cost-effective manner

• Develop and train his team to address all products maintained in the region

• Perform a regular resource and budget planning

• Support the Services sales forces in offering Services solutions

• Develop and deploy customer centric and value ad...