Director for ET and FXT Customer Operations

The Director, Customer Support (FX) is responsible for leading the global D&A FX Operations function, ensuring the end‑to‑end delivery of a stable, resilient, and high‑quality operational service across D&A FX product suite. The role serves as the central point of accountability for live service performance, customer experience, and operational alignment across Business, Service Delivery, and Technology. This position plays a key leadership role within Global Customer Support, driving operational excellence, client satisfaction, and continuous service improvement across FX.

Key Responsibilities

Live Service Management

• Lead the global FX Customer Support operation, ensuring consistent, high‑quality service delivery.
• Monitor KPIs, SLAs, and service performance; communicate insights, trends, and actions to stakeholders.
• Host regular service reviews across Business, Operations, and Technology.
• Lead major incide...