Director – Global People Services Solutions

Innovation & Digital Transformation Lead the design and implementation of innovative HR service models and digital solutions. Identify and pilot emerging technologies (e.g., generative AI, chatbots, RPA) to streamline HR processes. Foster a culture of innovation within HR Services, encouraging experimentation and agile delivery. AI & Automation Develop and execute an AI strategy for People Services Solutions Team, including use cases in talent acquisition, employee support, and workforce planning. Implement intelligent automation to reduce manual tasks and improve service turnaround times. Ensure ethical and compliant use of AI in HR, including data privacy and bias mitigation. Productivity & Process Improvement Drive continuous improvement initiatives across HR operations using Lean, Six Sigma, and agile methodologies. Analyze workflows and identify opportunities to enhance efficiency, reduce costs, and improve service levels. Establish and monitor productivity KPIs and service metric...