Director, Head of Collections and Recovery

About the Opportunity

• Lead the development, execution, and ongoing optimization of collections and recovery strategies across various stages of delinquency.
• Design and enhance customer treatment strategies, segmentation models, contact approaches, and operational workflows to improve cure rates and recovery outcomes.
• Partner with internal stakeholders to identify opportunities to improve portfolio performance, operational efficiency, and customer engagement.
• Monitor portfolio trends and implement data-driven initiatives to address emerging risks and opportunities.

Policy, Governance & Compliance

• Establish and maintain collections and recovery policies, procedures, controls, and governance frameworks.
• Ensure compliance with applicable regulatory requirements, internal controls, and audit standards.
• Develop decisioning frameworks and operational guidelines that support consistent execution across...