Director, Head of Collections & Recovery

Position Summary:

The Director, Head of Collections and Recovery is responsible for leading the end-to-end collections strategy and operational framework across all stages of delinquency. This role develops and governs collections and charge-off policies, treatment strategies, and decisioning frameworks, while partnering with Portfolio Risk, Operations Excellence, IT, Compliance, and Legal to improve cures, recoveries, customer treatment, and overall portfolio performance. The position also oversees asset protection, repossession, post-charge-off recovery, performance management, and third-party vendor governance, while maintaining the forecasting, reporting, and management infrastructure needed to support sound decision-making, regulatory compliance, and execution against business objectives. This a Hybrid role with 4 days per week requirement in the office.

Duties & Responsibilities:

• Lead the end-to-end collections strategy by partnering with Portf...