Director

About Us:

We deal in Property and Casualty insurance, employee benefits and mutual funds. One of the largest insurers in the United States with many decades of expertise, we're widely recognized for our service excellence, sustainability practices, trust, integrity and innovation.

Position Overview:

The End User Services Chapter Lead is responsible for overseeing all end-user IT support functions in India, including collaboration platforms, onsite technical support, service desk operations, and other workplace or client engineering services. The Chapter Lead will drive a world-class user experience for employees by ensuring an effective and reliable utilization of end user technologies for employees. This individual will maintain a dotted-line reporting relationship to the Head of End User Services in the US, ensuring alignment with global IT standards and strategies.

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