Director, Impact Engineering

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

**Role**

ServiceNow Impact is a digital customer success product. It helps customers get more value from their ServiceNow investment through proactive insights, expert guidance, recommendations, and platform health tooling. Customers use Impact to plan their adoption roadmap, catch issues before they hit production, quantify ROI, and act on tailored recommendations. The product is o...