Director, Live Operations Bogota

About the Role

We’re looking for a Director, Live Operations Bogotá to lead and elevate our high‑performing Customer Experience (CX) team based in Bogotá, Colombia. This is a full‑time, on‑site role where you’ll serve as the operational heartbeat of the team, ensuring that we consistently exceed customer, driver, and client expectations and maintain best‑in‑class service quality.

This position is ideal for a seasoned contact center leader with 7–10 years of experience managing customer support operations in Colombia. You have deep expertise in customer service excellence, a passion for mentoring teams, and thrive in a hands‑on leadership environment. You are equally capable of driving impact as an independent contributor through influence as you are in managing teams. Your focus will be on quality, performance, and culture — balancing operational rigor with human‑centered leadership.

What You’ll Do

• Lead On-Site Operations : Oversee...