Director of Assistance

We’re seeking an exceptional senior leader to join us as Director of Assistance, responsible for the global performance, governance, and strategic direction of our Assistance function.

This is a pivotal role overseeing 24/7 medical and humanitarian assistance services, ensuring safe, compliant and high-quality delivery across the full case lifecycle, from intake and triage to complex case management and clinical operations.

You’ll shape how we operate globally, driving consistency across hubs, strengthening governance, and ensuring our clients and members receive seamless, world-class support, anytime, anywhere.

What we’re looking for

Experience

• Senior leadership experience in international medical assistance or complex 24/7 operations
• Proven track record leading large-scale, multi-functional and geographically dispersed teams