Director of Branch Operations II

Join TD Canada Trust as Director of Branch Operations II based in Edmonton, Alberta. Improve customer service, mentor staff, and develop strategic banking solutions.
This full-time role demands extensive banking knowledge and strategic thinking to manage complex operations. You will be responsible for ensuring high-quality customer interactions and staff development, while also acting as a key escalation point for any issues. With over five years of experience, you will implement measures to enhance branch performance and operational excellence.
Key Responsibilities:
• Mentor teams on effective customer service strategies
• Act as highest escalation point for ensuring customer satisfaction
• Promote TD's presence through community engagement
• Develop budget-compliant business strategies
• Maintain transaction accuracy in accordance with policies
Requirements:
• Bachelor's degree and over 5 years of related experience
• Must have BCO certification and fina...