Director of CCaaS Solutions at TELUS Digital

Join TELUS Digital as the Director of CCaaS Solutions, focusing on Amazon Connect. This role can be hybrid or remote and emphasizes strategic leadership and consulting.
Seeking a talented director to spearhead the Amazon Connect practice at TELUS Digital. You will be responsible for transforming contact centers while ensuring client satisfaction and delivering successful project outcomes. Your role involves managing the practice P&L, fostering strategic partnerships with AWS, and innovating delivery methodologies.
Key Responsibilities:
• Lead Amazon Connect engagements for enterprise clients
• Ensure project delivery excellence and client satisfaction
• Develop deep expertise in emerging technology solutions
• Establish a strategic partnership with AWS
• Drive client expansion and long-term relationships
Requirements:
• 10+ years in contact center technology expertise
• 5+ years in practice leadership and P&L management
• Experience with Amazon Connect ...