Director of Client (Customer) Success

The Director of Client Success is responsible for ensuring client satisfaction, retention, and long-term value across our client base, primarily law firms. This is an Executive-level role that builds strong, trusted relationships with key stakeholders, understands client business goals, and ensures clients achieve meaningful outcomes from our legal software platform.

Leading a team of five Client Success Managers, the Director will establish best practices and processes for client engagement, adoption, risk management, renewals, and expansion. They will define and execute the client success strategy, while fostering a culture of accountability, client advocacy, and continuous improvement. Working cross-functionally with Sales, Implementations, Support, Product, and Renewals, this role serves as the voice of the client internally. The ideal candidate thrives in a fast-paced environment rapidly evolving product features, and who can execute tasks quickly and efficiently while wo...