Director of Client Experience at MUFG

Elevate client relationships with MUFG Investor Services as a Director of Client Experience in a hybrid setting. Leverage your expertise in fund administration to enhance service delivery and client interactions.

As a key member of the management team, you will effectively oversee client relationship development and ensure SLA compliance. With over 10 years of experience, your focus will be on driving client onboarding processes and identifying growth opportunities while leading a high-performing team.

Key Responsibilities: • Build and maintain robust client executive relationships • Administer SLA agreement compliance and mitigate risks • Lead monthly performance reporting initiatives for clients • Drive client onboarding processes and growth strategies • Evaluate and effectively manage client change requests

Requirements: • Bachelor’s degree in a relevant field • 10+ years in fund management or administration • Proven team leadership and management capabili...