Director of Client Services

Jumpfactor is an award-winning, 8-time Growth500 Fastest Growing Agency in Canada. We are a dynamic, fast-paced, and highly specialized digital marketing agency focused on helping Managed Service Providers (MSPs) and B2B tech companies achieve massive growth. With over $1.6 Billion in client revenue generated , we are recognized globally as a top-tier MSP growth expert.

ROLE OVERVIEW:

As the Director of Client Services , you will lead and oversee Senior Account Managers and their teams of Account Managers to ensure exceptional client satisfaction, retention, and campaign success. You will be responsible for driving key performance indicators across client relationships, revenue growth, and operational excellence.

You will be accountable for enforcing client service KPIs, adherence to processes and cadences, and ensuring the performance management framework is consistently applied across the department. Acting as the ...