Director of Communications & Retail Experience

Transform retail engagement at Indigo as the Director of Communications & Retail Experience. This full-time position is based in Toronto and focuses on strategic leadership in communications.

In this permanent role, your leadership experience will be critical in establishing communication standards and driving customer-centric initiatives across retail. With a focus on employee engagement and satisfaction scores, you’ll collaborate with various departments to execute strategies that align with company goals. Your insights will be instrumental in enhancing both customer and employee experiences.

Key Responsibilities: • Drive strategic communications and experience initiatives • Ensure consistent messaging across internal platforms • Elevate customer experience through effective strategies • Develop internal event content and engagement • Maintain feedback loops with retail staff

Requirements: • Over 10 years in leadership roles in retail • Experience in commun...