Director Of Customer Experience & Order-to-Cash

We are seeking a Director of Global Customer Experience & Order-to-Cash (GCX-OTC) to play a pivotal leadership role in shaping and executing our customer experience and service delivery vision for our Amgen India site. This leader will be responsible for accelerating our impact on the market and driving transformational business value across customer engagement/intimacy, digital enablement, and illuminating customer experience by embedding customer insights into the business. The ideal candidate will bring a customer first, data driven approach along with a proven record of leading global customer-centric teams.

Reporting to the Executive Director of Global Customer Experience & Order-to-Cash, this key leadership role will require the ability to think globally and act regionally. This leader will have an impact-driven mindset, strategic perspective, and an empathetic approach and focus on their teams. This leader will model and resonate Amgen Value and Culture with team, driv...