Director of Customer Experience

“Responsible for overseeing customer service operations across markets.”

But if that sentence excites you, this role probably isn’t for you.

This is not a support role.

This is not a ticket-counting role.

This is definitely not a “keep customers calm” role.

This is about shaping how customers feel when they interact with Calo, at scale, across countries, through moments that matter.

If you believe customer experience is a competitive weapon, not a cost center

If you see service as a strategic function, not a reactive one

If you’ve ever thought “we can do better than this” and actually meant it

Keep reading.

First, what is Calo?

Calo is a meal subscription startup on a mission to make healthy eating easy. Over the past six years, we've delivered tens of millions of meals to hundreds of thousands of customers across seven countries, and we st...