Director of Customer Lifecycle Analytics

Join Neo as the Director of Customer Lifecycle Analytics to enhance comprehension of customer journeys and retention strategies through analytical rigor.

As a pivotal role, you’ll establish a comprehensive lifecycle analytics framework within Neo’s growing team. This position demands a blend of strong analytical capabilities and practical experience in consumer behavior, with a keen focus on understanding LTV over mere acquisition. Your analysis will directly influence the marketing and product strategies across the organization.

Key Responsibilities: • Conduct thorough cohort analysis to understand user retention • Craft actionable insights to enhance customer value • Connect analytical findings with product and marketing initiatives • Analyze consumer behavior data complexities • Collaborate with finance and marketing to drive strategy

Requirements: • Over 7 years of lifecycle or customer analytics experience • Strong SQL skills; familiarity with Snowflake ...