Director of Customer Success

Boast.AI

Full-time canada, canada Computer Occupations

Posted:

February 25, 2026

Location:

canada, canada, Canada

Job Description

 
  Responsibilities include, but not limited to: 
 Lead from the front by fully understanding and being able to step into the job of each CSM when needed
 Lead a customer success group that is highly effective at carrying out ’s mission
 Manage a personal client portfolio of 20-30 clients
 Manage your team to achieve set GRR, NRR, and Customer Satisfaction goals
 Working closely with Boast’s Product team in order to enhance internal and external adoption of the platform
 Work closely with Boast’s Customer Delivery Team in order to create the best outcome for our clients
 Manage escalations within the CS team by following a methodical escalation process
 Improving the effectiveness of the CS team by developing and maintaining process
 Identify KPIs and metrics to measure team performance and manage your team to those goals and outcomes
 Work with CSM to enable their ability to upse...
                

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Job Overview

Job Type: Full-time

Location: canada, Canada

Posted: February 25, 2026

Deadline: April 06, 2026