Director of Customer Success - EMEA

The Director of Customer Success is responsible for leading and managing a team of Customer Success Managers who are responsible for ensuring that our customers are successful in using Seeq products. The Director of Customer Success will work closely with all revenue departments, marketing, and product teams to develop and execute customer success strategies that meet the needs of our customers around value creation, governance, escalations, and release planning.

Essential Duties and Responsibilities

The essential functions include, but are not limited to, the following:

• Develop and execute customer success strategies that align with Seeq’s goals and customer objectives.
• Build and maintain strong relationships with key Seeq customers, serving as their trusted advisor and strategic partner.
• Drive revenue growth by identifying upsell and cross-sell opportunities within existing customer accounts.