Director of Customer Success & Onboarding Excellence

A leading software development company in the Philippines is looking for a Head of Customer Success to oversee the post-sale customer lifecycle, including onboarding and retention strategies. The ideal candidate will have over 8 years of experience in Customer Success within a B2B SaaS environment, with demonstrated leadership skills. Responsibilities include leading a remote team, optimizing customer journeys, and implementing frameworks for value realization and retention. This full-time role focuses on enhancing customer satisfaction and driving successful outcomes.
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